Podium

Key Features

• Messaging
  • Interact with customers at every touchpoint, no matter the channel. All of your messages from text, Facebook Messenger, Google Click-to-Message, and Podium’s Webchat come to one inbox where you can respond directly. You are able to assign conversations to the right person. Users can access their messages from their desktop or mobile device. Convert your landline into a textable number.
  • 90% of today’s consumers prefer messaging. 99% of text messages are opened, which means more customers will engage with you. On average, Podium users save 5 hours a week thanks to the Messaging Platform.

  Reviews
  • Be the #1 choice on the sites your customers love and trust. Send invitations, respond to customers, and manage reviews from one place. Send automated invitations through the Clio integration. Use analytics and insights to see business strengths and opportunities. The average Podium user sees a 6% increase in revenue from reviews.
  • When you’re easy to find, you’re easy to choose. Podium’s customer review software helps you get to the top of Google search so you can get more customers through your door.

  Webchat
  • Turn website clicks into customers. Take the conversation offline through our website click-to-text tool. Save your visitor’s name and phone number the second they send a message on your site. Stop waiting by the computer for a customer’s response and take the conversation on the go. You spend time and money getting visitors to your website. Put your investment to work by capturing their information right away.
  • Did you know most website traffic happens on mobile phones? Unlike live chat software, Podium Webchat is made for texting and browsing on-the-go. In fact, most Webchat users see 8x more inbound opportunities than they did with live chat software.