{"id":10318,"date":"2025-08-05T14:00:33","date_gmt":"2025-08-05T13:00:33","guid":{"rendered":"https:\/\/www.clio.com\/uk\/?p=10318"},"modified":"2025-08-05T15:14:03","modified_gmt":"2025-08-05T14:14:03","slug":"law-firm-payment-plans","status":"publish","type":"post","link":"https:\/\/marketing.dev.clio.systems\/uk\/blog\/law-firm-payment-plans\/","title":{"rendered":"How to Strategically Implement Payment Plans at Your UK Law Firm"},"content":{"rendered":"<p><span style=\"font-weight: 400\">When law firms embrace payment plans, clients benefit by paying for legal services in instalments, removing barriers to access and building trust. According to the <\/span><a href=\"https:\/\/marketing.dev.clio.systems\/uk\/resources\/legal-trends\/2024-report\/\"><span style=\"font-weight: 400\">Legal Trends Report<\/span><\/a><span style=\"font-weight: 400\">, law firms using online payments collect fees over twice as fast as those that stick to outdated methods\u2014resulting in smoother cash flow, higher client satisfaction, and faster growth for your firm. If your aim is to improve payment collection and elevate client service, integrating payment plans\u2014backed by clever technology\u2014should be high on your agenda.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Clio\u2019s online payments and legal billing solutions empower UK law firms to set up, manage, and monitor payment plans seamlessly, using automation and robust compliance features. Discover <\/span><a href=\"https:\/\/marketing.dev.clio.systems\/uk\/features\/payments\/\"><span style=\"font-weight: 400\">Clio Payments<\/span><\/a><span style=\"font-weight: 400\"> or read more about <\/span><a href=\"https:\/\/marketing.dev.clio.systems\/uk\/features\/legal-billing\/\"><span style=\"font-weight: 400\">legal billing<\/span><\/a><span style=\"font-weight: 400\"> to see how your practice can save admin time, lift collection rates, and deliver a premium client experience.<\/span><\/p>\n<div class=\"o-callout o-callout--dark o-theme--cobalt js-mouse-glow\">\n\t<div class=\"o-callout__inner\">\n\t\t\t\t\t<p class=\"o-callout__tag\">Flexible Payments<\/p>\n\t\t\t\t\t\t\t<h3 class=\"o-callout__title\">Chasing late payments?<\/h3>\n\t\t\t\t<p class=\"o-callout__text\">Make it easier for clients to pay\u2014and easier for you to get paid. Clio\u2019s legal payment plans help you improve cash flow without the awkward follow-ups.<\/p>\n\t\t\t\t\t<div class=\"o-callout__cta-wrapper\">\n\t\t\t\t\t\t\n\t\t\t\n\t\t\t\t\n\t\n\t\t\t\t\t\n\t<a\n\t\thref=\"https:\/\/marketing.dev.clio.systems\/uk\/features\/payments\/?cta=callout\"\n\t\tdata-tracking-trigger=\"click\" data-tracking-action=\"CTA\"\n\t\taria-label=\"Learn more\"\n\t\t\n\t\t\t\t\t\t\n\t\tclass=\"\n\t\t\to-btn--primary\n\t\t\tl-btn--primary\n\t\t\t o-cta l-cta js-cta\n\t\t\t\n\t\t\t\n\t\t\"\n\t\t\n\t\t\n\t\t\n\t>Learn more<\/a>\n\t\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n\n<h2>How to set up payment plans for your law firm<\/h2>\n<p><span style=\"font-weight: 400\">Getting started with payment plans doesn\u2019t need to be complex. By adopting a systematic approach\u2014and bringing in trusted solutions\u2014your firm can increase collection rates, reduce friction, and build long-term client loyalty.<\/span><\/p>\n<p><span style=\"font-weight: 400\">A small time investment in codifying your process means your team can set up clients on suitable plans swiftly. Legal software helps keep you in complete control of billing and compliance.<\/span><\/p>\n\n\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\n\t\n\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\n\n<div\n\tclass=\"o-image l-image aligncenter wp-image-10497 size-large \"\n\t\tstyle=\"max-width: 46.875rem;  width: 1024px;\"\n\t\t>\n\t<div\n\t\tclass=\"o-image__wrap l-image__wrap js-lazy-image-wrapper\"\n\t\t\t\t\tstyle=\"padding-top:50%;\"\n\t\t\t>\n\t\t\t\t\t<noscript>\n\t\t\t\t<img\n\t\t\t\t\ttitle=\"Simplified Product UI_App Login_Clio Manage_Clio Payments_EMEA_UK_Clio Payments UK &#8211; App Login Promo Image (1)\"\n\t\t\t\t\talt=\"\"\n\t\t\t\t\tsrc=\"https:\/\/marketing.dev.clio.systems\/uk\/wp-content\/uploads\/sites\/3\/2023\/11\/Simplified-Product-UI_App-Login_Clio-Manage_Clio-Payments_EMEA_UK_Clio-Payments-UK-App-Login-Promo-Image-1-750x375.png\"\n\t\t\t\t\twidth=\"750\"\n\t\t\t\t\theight=\"375\"\n\t\t\t\t\/>\n\t\t\t<\/noscript>\n\t\t\t\t<picture>\n\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"data:image\/gif;base64,R0lGODlhAQABAIAAAP\/\/\/wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==\"\n\t\t\t\t\t\t\tdata-srcset=\"https:\/\/marketing.dev.clio.systems\/uk\/wp-content\/uploads\/sites\/3\/2023\/11\/Simplified-Product-UI_App-Login_Clio-Manage_Clio-Payments_EMEA_UK_Clio-Payments-UK-App-Login-Promo-Image-1-750x375.webp 1x, https:\/\/marketing.dev.clio.systems\/uk\/wp-content\/uploads\/sites\/3\/2023\/11\/Simplified-Product-UI_App-Login_Clio-Manage_Clio-Payments_EMEA_UK_Clio-Payments-UK-App-Login-Promo-Image-1-1500x750.webp 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttype=\"image\/webp\"\n\t\t\t\t\/>\n\t\t\t\t\t\t<img\n\t\t\t\ttitle=\"Simplified Product UI_App Login_Clio Manage_Clio Payments_EMEA_UK_Clio Payments UK &#8211; App Login Promo Image (1)\"\n\t\t\t\talt=\"\"\n\t\t\t\twidth=\"750\"\n\t\t\t\theight=\"375\"\n\n\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\tdata-src=\"https:\/\/marketing.dev.clio.systems\/uk\/wp-content\/uploads\/sites\/3\/2023\/11\/Simplified-Product-UI_App-Login_Clio-Manage_Clio-Payments_EMEA_UK_Clio-Payments-UK-App-Login-Promo-Image-1-750x375.png\"\n\t\t\t\t\tsrc=\"data:image\/gif;base64,R0lGODlhAQABAIAAAP\/\/\/wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==\"\n\t\t\t\t\tclass=\"is-lazy js-lazy-image\"\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-srcset=\"https:\/\/marketing.dev.clio.systems\/uk\/wp-content\/uploads\/sites\/3\/2023\/11\/Simplified-Product-UI_App-Login_Clio-Manage_Clio-Payments_EMEA_UK_Clio-Payments-UK-App-Login-Promo-Image-1-750x375.png 1x, https:\/\/marketing.dev.clio.systems\/uk\/wp-content\/uploads\/sites\/3\/2023\/11\/Simplified-Product-UI_App-Login_Clio-Manage_Clio-Payments_EMEA_UK_Clio-Payments-UK-App-Login-Promo-Image-1-1500x750.png 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\/>\n\t\t<\/picture>\n\t<\/div>\n\t<\/div>\n\n\t\n\n<h3>1. Create an internal protocol for when to offer payment plans<\/h3>\n<p><span style=\"font-weight: 400\"><a href=\"https:\/\/help.clio.com\/hc\/en-150\/articles\/9285735777819-Payment-Plans\">Payment plans<\/a> can help you get paid, but there will be times when offering <\/span> <span style=\"font-weight: 400\">them may not make sense. Before you start presenting payment plans as an option for your clients, make sure that lawyers and staff are clear on when to offer them\u2014and when not to.<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">Here are a few factors to consider:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Assess if a client can reasonably manage the proposed instalments. Spacing a \u00a35,000 bill over too few months may be unrealistic for clients on a fixed income.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Review the potential impact on your firm\u2019s cash flow. Spreading out payments can support client retention but may disrupt revenue if not factored in. Consider if a compliance or admin fee should be added.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Compile a concise checklist for staff, including affordability, client history, and matter type.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Foster a team culture around open, honest payment conversations, reducing anxiety for both staff and clients.<\/span><\/li>\n<\/ul>\n<p><b>Another note:<\/b><span style=\"font-weight: 400\"> You may also find payment plans useful for replenishing funds held in client accounts. A tool like Clio Payments helps law firms stay compliant with client accounting and Solicitors Regulation Authority (SRA) guidance for keeping operating and client funds separate.<\/span><\/p>\n<h3>2. Draft an agreement template<\/h3>\n<p><span style=\"font-weight: 400\">Every client needs to sign an agreement before you confirm you\u2019ll bill them using a payment plan. You can specify the terms of each payment plan as part of your engagement letter or as a separate agreement.<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">Either way, it\u2019s a good idea to draft a templated agreement to help streamline the process of setting up clients on payment plans.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Key elements in your template might include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><b>When you collect payments.<\/b><span style=\"font-weight: 400\"> Bi-weekly, monthly, or quarterly?<\/span><\/li>\n<li style=\"font-weight: 400\"><b>What payment methods you accept.<\/b><span style=\"font-weight: 400\"> Will you take\u00a0 <\/span><a href=\"https:\/\/marketing.dev.clio.systems\/uk\/blog\/law-firm-card-processing-fees\/\"><span style=\"font-weight: 400\">debit or credit card<\/span><\/a> <span style=\"font-weight: 400\">\u00a0Pay-by-Bank, Apple Pay, Google Pay or others<\/span><span style=\"font-weight: 400\">? Note: Law firms that accept payment via debit and credit cards get paid <\/span><b>39% faster,<\/b><span style=\"font-weight: 400\"> and clients increasingly value the option to pay via debit or credit card.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Clear terms for late payments: state what happens if payments are missed, including any interest or penalties.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Compliance statements: for example, reference to the Late Payment of Commercial Debts (Interest) Act 1998 entitling UK firms to claim interest at 8% above the Bank of England base rate for overdue sums.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>What happens when a client is late on a payment?<\/b><span style=\"font-weight: 400\"> Will you allow a grace period for <\/span><a href=\"https:\/\/www.lawsociety.org.uk\/topics\/small-firms\/nine-tips-for-tackling-late-payments\"><span style=\"font-weight: 400\">late payments<\/span><\/a><span style=\"font-weight: 400\">? Will you charge a penalty in the form of interest for late payments? And if so, how much? While you should check the rules for your jurisdiction (and you must be sure to outline interest terms in your agreement with clients), you do have a right to charge interest on late payments. Specifically, UK law firms have a statutory right to claim interest on late payments at 8% over the Bank of England base rate under the <\/span><a href=\"https:\/\/www.legislation.gov.uk\/ukpga\/1998\/20\/contents\"><span style=\"font-weight: 400\">Late Payment of Commercial Debts (Interest) Act 1998<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Include any additional information you need to clarify the terms of your payment plans for clients. Clear communication is critical for setting expectations and ensuring you get paid promptly.<\/span><\/p>\n<h3>3. Set up a system for billing clients and collecting funds<\/h3>\n<p><span style=\"font-weight: 400\">Will you send paper bills, or will you email your clients? Will you accept debit or credit card payments? How will you keep track of multiple payment plans, making sure that all client balances are correct and up-to-date?<\/span><\/p>\n<p><span style=\"font-weight: 400\">You can have a staff member at your law firm set up a system of personal calendar reminders to <\/span><a href=\"https:\/\/marketing.dev.clio.systems\/uk\/features\/legal-billing\/\"><span style=\"font-weight: 400\">send out invoices<\/span><\/a><span style=\"font-weight: 400\"> manually, process payments, send invoice reminders, and double-check balances at regular intervals. Or you can use a tool to set up and execute payment plans automatically.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Alternatively, bring in a dedicated tool to streamline and automate your billing and collections. For instance, when you use payment plans in Clio, your firm can set up online billing with ease and provide clients with seamless <\/span><a href=\"https:\/\/marketing.dev.clio.systems\/uk\/blog\/legal-clients-card-payments\/\"><span style=\"font-weight: 400\">online card payment options<\/span><\/a><span style=\"font-weight: 400\">. Once you activate a payment plan, you\u2019re able to automatically charge your client the agreed amount on each scheduled date\u2014or the remaining account balance, if lower. Both you and your client receive a notification each time a payment is processed, giving everyone clarity on the payment status.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Automating your payment plans in Clio brings big advantages: you significantly lower the risk of manual error, decrease time spent on invoicing and chasing payments, and boost overall efficiency in how your firm manages collections.<\/span><\/p>\n<p><a href=\"https:\/\/marketing.dev.clio.systems\/uk\/features\/payments\/activate\/\"><i><span style=\"font-weight: 400\">Learn more about payment plans in Clio<\/span><\/i><\/a><i><span style=\"font-weight: 400\"> or <\/span><\/i><a href=\"https:\/\/marketing.dev.clio.systems\/uk\/schedule-a-demo\/?cta=demo-main\"><i><span style=\"font-weight: 400\">schedule a demo<\/span><\/i><\/a><i><span style=\"font-weight: 400\"> to see how they work.<\/span><\/i><\/p>\n<h2><span style=\"font-weight: 400\">Going further: optimising collections for law firm success<\/span><\/h2>\n<p><span style=\"font-weight: 400\">Boost your results from payment plans by aligning with industry-leading billing and collection practices:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Offer varied payment methods: such as debit\/credit cards, Pay-by-Bank, Apple Pay, Google Pay, or PayPal (with compliance checks where required).<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Embrace automation: recurring reminders and overdue notifications can help your firm recover up to 49% more revenue per fee earner.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Track key metrics: focus on your collection rate (how much you actually collect) and lockup period (time between billing and payment received).<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Communicate clearly: make sure all costs, instalment dates, and late payment terms are crystal clear from the outset.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Review and respond to outstanding balances, acting quickly to reduce the risk of unpaid invoices.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Providing flexibility for your clients is proven to increase both loyalty and referral rates, strengthening your reputation and results.<\/span><\/p>\n<h2><span style=\"font-weight: 400\">Payment plans and modern client experience<\/span><\/h2>\n<p><span style=\"font-weight: 400\">A modern, client-centred payment experience is now the baseline, not a differentiator. Firms with online payments settle the majority of bills within seven days\u2014meanwhile, manual collections can drag out for weeks or months.<\/span><\/p>\n<p><span style=\"font-weight: 400\">A premium payment journey delivers:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Simple, jargon-free invoices<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Multiple quick payment options<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Automated receipts and status updates<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Full security in line with SRA Accounts Rules and PCI standards<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Collaborative billing communication, reducing friction<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Clients want predictability, flexibility, and simplicity. When you deliver, you increase their satisfaction, loyalty, and the chance they\u2019ll recommend you.<\/span><\/p>\n<h2><span style=\"font-weight: 400\">Stand out with flexible, modern payments<\/span><\/h2>\n<p><span style=\"font-weight: 400\">Ready to give your firm a premium edge? Offer secure, effortless, and future-ready payment plans with an all-in-one platform. Take your first step forward and see how reliable billing helps set your practice apart.<\/span><\/p>\n<div class=\"o-callout o-callout--dark o-theme--cobalt js-mouse-glow\">\n\t<div class=\"o-callout__inner\">\n\t\t\t\t\t<p class=\"o-callout__tag\">Flexible Payments<\/p>\n\t\t\t\t\t\t\t<h3 class=\"o-callout__title\">Chasing late payments?<\/h3>\n\t\t\t\t<p class=\"o-callout__text\">Make it easier for clients to pay\u2014and easier for you to get paid. Clio\u2019s legal payment plans help you improve cash flow without the awkward follow-ups.<\/p>\n\t\t\t\t\t<div class=\"o-callout__cta-wrapper\">\n\t\t\t\t\t\t\n\t\t\t\n\t\t\t\t\n\t\n\t\t\t\t\t\n\t<a\n\t\thref=\"https:\/\/marketing.dev.clio.systems\/uk\/features\/payments\/?cta=callout\"\n\t\tdata-tracking-trigger=\"click\" data-tracking-action=\"CTA\"\n\t\taria-label=\"Learn more\"\n\t\t\n\t\t\t\t\t\t\n\t\tclass=\"\n\t\t\to-btn--primary\n\t\t\tl-btn--primary\n\t\t\t o-cta l-cta js-cta\n\t\t\t\n\t\t\t\n\t\t\"\n\t\t\n\t\t\n\t\t\n\t>Learn more<\/a>\n\t\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Discover how offering payment plans can boost client satisfaction and improve cash flow at your law firm. Learn how to set them up the right way.<\/p>\n","protected":false},"author":178,"featured_media":13806,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[12,29],"tags":[],"coauthors":[448],"class_list":["post-10318","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","category-accounting","content_category-firm-performance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v24.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Implement Payment Plans at Your Law Firm | Clio UK<\/title>\n<meta name=\"description\" content=\"Discover how offering payment plans can boost client satisfaction and improve cash flow at your law firm. Learn how to set them up the right way.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/marketing.dev.clio.systems\/uk\/blog\/law-firm-payment-plans\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Strategically Implement Payment Plans at Your UK Law Firm\" \/>\n<meta property=\"og:description\" content=\"Discover how offering payment plans can boost client satisfaction and improve cash flow at your law firm. 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