{"id":11803,"date":"2024-11-05T13:29:30","date_gmt":"2024-11-05T13:29:30","guid":{"rendered":"https:\/\/www.clio.com\/uk\/?p=11803"},"modified":"2026-02-27T23:53:28","modified_gmt":"2026-02-27T23:53:28","slug":"legal-technology-features-client-relationships","status":"publish","type":"post","link":"https:\/\/marketing.dev.clio.systems\/uk\/blog\/legal-technology-features-client-relationships\/","title":{"rendered":"Clio Features to Build & Maintain Trusted, Lasting Relationships with Your Clients"},"content":{"rendered":"

Referrals and repeat business are so important for law firms. Providing an exceptional client experience can help win the trust of the clients who come through your door and keep them coming back.<\/span><\/p>\n

While the premise of this post may seem lighthearted, the impact on your law firm is not. A recent <\/span>LexisNexis report<\/span><\/a> declared that \u201cclient experience is emerging as the new frontier on which law firms are competing.\u201d Not only can a positive client experience get new clients in the door\u2014<\/span>42% of consumers surveyed<\/span><\/a> say that if they like the first lawyer they speak with they won\u2019t need to speak with any others, and firms that focus on client experience are likely to make a better first impression\u2014but it can help drive new business your way with 82% of legal consumers seeking reviews, and 81% of legal consumers depend on referrals when selecting a lawyer.<\/span><\/p>\n

Clio customers have access to a wide range of features designed to help you manage your clients more efficiently and effectively, but the impact of some of these features on how your clients feel about <\/span>you<\/span><\/i> might surprise you.<\/span><\/p>\n

Automated Bill Reminders<\/span><\/a><\/h2>\n

While billing practices can strain the relationship between a law firm and a client, they can also be used to build trust. With the automated bill reminders feature available to you, you won\u2019t need to worry about investing your time and energy chasing down delinquent payments. Your clients will simply receive an email notifying them of any outstanding bills at an interval you select.<\/span><\/p>\n\n\t\n\t\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\n\n\n\t\n\t\t\t\t\t

How to turn on automated bill reminders:<\/b><\/p>\n

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  1. Head to the <\/span>billing<\/b><\/a> tab.<\/span><\/li>\n
  2. Select <\/span>outstanding balances<\/b><\/a>.<\/span><\/li>\n
  3. Click <\/span>columns<\/b> to verify that <\/span>reminders<\/b> are checked.<\/span><\/li>\n
  4. Under the <\/span>reminders<\/b> column, toggle the button <\/span>on<\/b>.<\/span><\/li>\n<\/ol>\n